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Michal & Company Online Sales Policy

Effective Date: January 7th, 2023

Thank you for choosing Rock Our World for your gemstone, crystal, and geode purchases. We strive to provide you with high-quality products and excellent customer service. Please read the following policy carefully to understand our terms and conditions regarding refunds, exchanges, and shipping. By making a purchase from Rock Our World, you agree to comply with and be bound by this policy.

  1. Wholesale Purchases
    All sales made through our wholesale program are final. No refunds or exchanges will be provided, except in cases where authorized credit has been granted within 30 days of the purchase. Please note that authorized returns for wholesale purchases will incur a 20% restocking fee, and the credit will be provided for future purchases only.
  2. Retail Purchases
    For retail purchases, we offer exchange credit only before 15 days from the date of purchase. To be eligible for an exchange, the item must be unused and in its original condition, accompanied by a receipt or proof of purchase.
  3. Live Stream Purchases
    To ensure a smooth transaction during live streams, customers must provide the following information before claiming a purchase:
    Full Name
    Shipping Address
    Cell Phone Number
    Email Address
    We kindly request that you refrain from claiming a purchase unless you intend to complete the transaction. Failure to follow through with the purchase may result in being blocked from future live streams.
  4. Payment and Shipping
    All purchases made during live streams must be paid within 24 hours of the stream’s end. Failure to make timely payment may result in cancellation of the order.
    After payment is received, packages will be shipped on Fridays or Mondays. Please note that Rock Our World is closed on holidays and weekends, which may affect shipping times.
    For gem and jewelry shows, please allow up to 14 days for shipping. We appreciate your patience during busy periods, and we will make every effort to ensure your order is shipped promptly.
  5. Contact Information
    If you have any questions, concerns, or requests regarding your purchase, refunds, exchanges, or shipping, please contact us using the following information:

Please note that this policy may be subject to change without prior notice. It is your responsibility to review the most recent version of our policy before making a purchase.

By continuing to use our services and make purchases from Rock Our World, you acknowledge and agree to abide by the terms outlined in this policy.

Thank you for your understanding and cooperation.

Michal & Company

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